FREE Express Delivery on uPVC orders over £1,000
FREE Delivery on every composite door
Call free to order 8am - 10pm, 7 days on 0800 099 1919
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CUSTOMER CARE

Report an Issue With Your Order

If something has arrived damaged, missing or not as expected, tell us here. Clear details and photographs help us resolve your report as quickly as possible.

Your report

Fields marked * are required.

Full name
Drag & Drop Files, Choose Files to Upload You can upload up to 5 files.
Please give the date or approximate time and describe the stage of delivery or installation.
Tell us about any cutting, drilling, adjustments, repairs or other alterations, or enter None.
If so, give the amounts, what the work involved and when it was carried out. We may ask for supporting invoices.

Before you submit

  • Have your order number to hand.
  • Photograph the issue clearly, plus a wider shot of the whole item.
  • Include the product label and any packaging damage.
  • Report delivery damage or missing items as soon as possible, ideally within 24 hours of delivery.

Please do not install

If you notice damage, an incorrect specification or a fault, do not fit, cut or alter the item. Stop where safe and contact us. If already installed, tell us when the issue was first noticed. Installation does not automatically remove your statutory rights.

What happens next

  1. We check your report against your order and delivery records.
  2. We may ask for more photos or arrange an inspection.
  3. Once the issue is confirmed, we agree the right solution with you.

Prefer to talk?

Freephone: 0800 099 1919
WhatsApp: 07717 030201

8am to 10pm, 7 days a week

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